About the Role
As a Creator Success Manager, you'll be the trusted partner for our community of creators. You'll ensure they have an exceptional experience on the platform by providing support, education, and personalized guidance. Working closely with our Product, Marketing, and Customer Success teams, you'll advocate for creators, gather valuable feedback, and help shape the future of the Heylist experience.
Key Responsibilities
- Deliver exceptional support by responding to creator questions and resolving issues quickly and effectively.
- Guide new creators through onboarding and help them make the most of the Heylist platform.
- Build strong relationships with creators and provide personalized advice to help them grow and succeed.
- Monitor creator engagement and proactively identify opportunities to improve their experience.
- Collect creator feedback and collaborate with Product and Marketing teams to enhance the platform and community experience.
- Create and maintain educational resources, best practices, and onboarding materials.
- Advocate for the creator community and contribute to a creator-first culture across the company.
Qualifications
- 3+ years of experience in Customer Success, Community Management, Creator Partnerships, or a similar client-facing role.
- Bachelor's degree in Communications, Marketing, Business, or equivalent professional experience.
- Excellent communication skills in both English and French, written and spoken.
- Strong relationship-building, problem-solving, and organizational skills.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.
- Passion for social media, digital content creation, and the creator economy.
- Experience with CRM platforms, customer support tools, or creator management platforms is considered an asset.
About Heylist
Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing.
We’re a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you’ll feel right at home.
Our Core Values
Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together.
At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an
always-on engine for growth.
Our goal is simple: help every brand grow through the people who trust it most.
One
Be curious. Understand deeply.
Two
Cancel the noise. Simplify complexity.
Three
Be optimistic. Find the opportunity.
Four
Be useful. Help others win.
Five
Pursue excellence. Make good great.
Six
Stay relentless. Deliver results.
Benefits & Well-being
Health & wellness
Group insurance coverage and retirement savings contributions.
Equity & ownership
Stock option plan to grow with the company.
Work tools
Essential work tools covered by the company.
Flexible paid time off
Flexible paid days for illness or family obligations.
Inclusion & diversity
A diverse and inclusive environment where everyone is empowered to contribute.
